Refund Policy

If you subscribed on instantsam.com and it is not for you, email support@instantsam.com within seven days of your first charge and we will refund it in full. We will not ask you why.

Refunds are returned to the card you paid with, usually within five to ten business days depending on your bank.

This matters, because we can only refund money we actually received. Your account page shows which of these applies to you.

• Bought on instantsam.com: we process the refund. Email support@instantsam.com.
• Bought through the Apple App Store: Apple processes the refund. Request it at reportaproblem.apple.com.
• Bought through Google Play: Google processes the refund. Request it in your Google Play order history.

If you ask us for something only Apple or Google can do, we will tell you where to go rather than leave you waiting.

The seven day guarantee covers your first charge. After that, cancelling stops the next charge but does not refund the month you are in, and you keep Pro until that month ends.

That said, if you were charged for a month you did not mean to renew and you tell us soon after, email us. In practice we refund it. We would rather have somebody who might come back than $29.99 from somebody who will not.

• Duplicate charges.
• A charge after you cancelled.
• Any billing error on our side.
• A charge you did not authorise, once we have confirmed the account.

None of these are subject to the seven day window. Tell us whenever you notice.

If InstantSam is unavailable for more than twenty four hours in a row and you ask, we will credit or refund a pro-rated part of that month. We do not offer refunds for outages of United States Government systems such as SAM.gov, because we do not control them and cannot make them available.

A refund returns what you actually paid, not the list price. Promotional credits and free periods have no cash value and are not refundable.

Refunding your first charge ends the subscription. Your account stays open on the free tier, and your saved searches, saved opportunities and pipeline are all still there if you come back. Nothing is deleted unless you delete it.

Email support@instantsam.com from the address on your account, and say you want a refund. That is the whole process. You do not need a reason, a form, or a phone call.