Fort Hall Service Unit Medical Support Services

Scope of Work

This is a Non-Personal Services Contract to provide supplemental Medical Support Services for the Fort Hall Service Unit (FHSU), Indian Health Service (IHS), located at 33 North Mission Road, Fort Hall, Idaho 83203.

The purpose is to supply qualified contract medical support staff to maintain continuity of direct patient care and support ongoing clinical operations for eligible American Indian and Alaska Native patients. The Government reserves the right to order services in any of the following labor categories, as needed:

• Pharmacist
• Pharmacy Technician
• Clinical Laboratory Scientist (CLS)
• Clinical Laboratory Technician (CLT)
• Registered Nurse (RN)
• Medical Assistant (MA)
• Health Technician
• Certified Nursing Assistant (CNA)
• Dental Assistant

Services are to be performed during normal clinic operating hours, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding Federal holidays and Government-authorized closures, unless otherwise directed by the Contracting Officer's Representative (COR).

Contractor personnel will work within their scope of practice using Government-furnished facilities, equipment, EHR, and RPMS systems, performing documentation, patient care support, and collaboration with IHS clinical staff.

Key Requirements

• Personnel must be legally authorized to work in the United States and proficient in English.
• Current, unrestricted professional licensure/certification/registration appropriate to discipline.
• Graduation from an accredited educational program for the relevant profession.
• Current Basic Life Support (BLS) certification at minimum; advanced certifications (ACLS, PALS) where required.
• Position-specific credentials as detailed for each labor category (e.g., ASCP certification for CLS/CLT, PTCB/NHA for Pharmacy Technicians, CMA/RMA/NCMA for Medical Assistants, CDA for Dental Assistants, state CNA certification, etc.).
• Compliance with Section 408 of the Indian Child Protection and Family Violence Prevention Act (Public Law 101-630) for roles involving contact with Indian children.
• Compliance with OSHA, CDC, HIPAA, CMS, AAAHC, and Joint Commission (when applicable) standards.
• Use of Government EHR and RPMS systems; accurate and timely documentation.
• Maintenance of patient confidentiality and PHI protection.
• Credentialing documentation required prior to assignment, including license/certification copies, proof of education, BLS certification, CV/resume, immunization records, Declaration of Employment, Certification of Education/Licensure/Professional Liability Insurance, signed HIPAA agreement, and Section 408 documentation when applicable.
• Contractor responsible for recruiting, hiring, supervising, verifying credentials, and replacing unsatisfactory or non-qualifying personnel.
• Contractor must maintain professional liability insurance.
• Immediate notification to COR/Contracting Officer of staffing changes or changes in licensure/certification status.
• No guaranteed minimum number of work hours; staffing based on operational need and funding availability.

Submission Instructions

Not specified in these documents.

Risks and Red Flags

• No minimum guaranteed hours: the Government explicitly states staffing requirements are based on "operational needs and funding availability," meaning revenue under this contract is not assured and could fluctuate significantly.
• Broad, multi-discipline scope: the contract spans nine distinct labor categories (pharmacy, lab, nursing, medical assistance, dental), which may require the contractor to recruit and credential staff across multiple professional fields simultaneously.
• Credentialing burden: extensive documentation requirements (licenses, BLS, immunization records, HIPAA agreements, Section 408 compliance) must be completed prior to assignment, which could slow onboarding and staffing turnaround.
• Replacement obligation: the contractor must provide replacement personnel on demand due to unsatisfactory performance, absence, or loss of qualification, which may require maintaining a bench of qualified backup staff.
• Compliance complexity: must simultaneously comply with OSHA, CDC, HIPAA, CMS, AAAHC, Joint Commission (when applicable), and IHS-specific policies.
• Section 408 background investigation requirement for roles with contact with Indian children adds additional vetting time and cost.
• Period of performance includes only one base year and one optional year, exercised at the Government's discretion, limiting long-term revenue certainty.
• Submission instructions and evaluation criteria are not included in the provided text, so bidders cannot yet assess proposal requirements or competitive basis without additional documents.